Who we are
This Privacy Policy explains how M/S. HYDRA handles personal data through its Website and related customer channels.
Data Hydra may collect
- Contact information voluntarily submitted through forms or communications.
- Waitlist information, including email address, where a waitlist is enabled.
- Order, delivery, payment-reference and customer-service information when paid sales are enabled.
- Warranty and product-support information.
- Technical information actually collected by the Website or enabled third-party services.
- Marketing preferences and communications where marketing is offered.
Purposes
- Operate the Website and waitlist.
- Respond to enquiries and provide support.
- Process orders, delivery and warranty claims when those functions are live.
- Maintain Website security and functionality.
- Prevent fraud, abuse and unlawful activity.
- Send permitted marketing communications.
- Comply with applicable legal obligations and protect Hydra’s legal rights.
Lawful processing
Hydra will process personal data on a lawful basis recognised by applicable Bangladesh data-protection law, including consent where required, contractual necessity, legal obligations and other lawful grounds applicable to the processing.
Sharing and service providers
Hydra may disclose personal data to service providers actually engaged for hosting, communications, payment, delivery, analytics, customer support, professional services or other necessary operations. Hydra will not claim to use a named vendor unless that vendor is actually used.
Cookies and analytics
Cookies or similar technologies may be used where actually enabled. What the Website stores in your browser today, and what it does not, is set out in full in the Cookies Policy.
International processing
If a service provider processes data outside Bangladesh, Hydra will assess and document the transfer in accordance with the Bangladesh data-protection requirements applicable at the time.
Security
Hydra maintains reasonable organisational and technical safeguards appropriate to the nature and risk of the data processed. Hydra does not promise a particular encryption standard, security certification or control unless it has actually implemented and documented it.
Retention
Hydra retains personal data for as long as reasonably necessary for the relevant purpose, legitimate operational needs, warranty and support, accounting, dispute handling or legal obligations, subject to applicable law.
Data-subject requests
Subject to Applicable Law, individuals may have rights concerning access, correction, deletion, withdrawal of consent and other controls over their personal data. Requests may be sent to hydrabd.official@gmail.com. Hydra may reasonably verify identity before acting.
Children
Hydra’s services are not directed to children. Where Applicable Law requires parental or guardian involvement, Hydra will follow the applicable requirement.
Changes and contact
Hydra may update this Policy when its practices or legal obligations change. Privacy enquiries: hydrabd.official@gmail.com.