Returns and cancellations

Yes, before it is dispatched: message us with your order number and we will cancel it where it can still be stopped. After dispatch, it can be returned or the delivery refused, where that is possible. See how cancellations and refunds work.

Yes, if you ask within 7 days of delivery. Message us by email or WhatsApp with your order number. Used bottles and opened or wetted filters may not be accepted as change-of-mind returns, for hygiene and safety. Faulty, damaged or wrong orders are always put right. Read our returns and refunds policy.

Contact us by email or WhatsApp with your order number and photos or a short video. A defective, damaged, wrong or incomplete order is put right through the remedy the law and the warranty provide. Read our returns and refunds policy.